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Posted on Nov 18,  2021

SmartHub featured as a Gold Winner in the Customer Service category by the TITAN Business Awards 2021

TITAN Business Awards 2021  has recently announced the results of 2021 Season 2 winners. This announcement is associated with the gradual recovery of world organizations after the devastating effects of the global pandemic.

We are excited to share with you great news – SmartHub White Label Ad Exchange came a Gold Winner in the Customer Service category, in such a nomination as the Best Customer Satisfaction Strategy, within the TITAN Business Awards 2021!

“The TITAN Business Awards is an international platform that strives to celebrate and recognize enterprises of all industries and their efforts to better both the workspace and company culture. Persevering through adversities and hardships, we aim to inspire and embolden all businesses, being the advocate of integrity for all corporate professionals worldwide. In its inaugural year, TITAN Business Awards received more than 1,200 nominations from entrepreneurs and organizations across all industries, from over 50 countries worldwide,” – mention the organisers.

The mission of SmartHub is to maintain the highest standards for marketplace transparency, accountability and trust. As each successful case starts with a strategy, SmartHub gathers the feedback from customers to elaborate the correct vision of how to upgrade the system and suit its components to the customer needs. For this we continuously improve our system and service components including:

  • system setup and tech support
  • on-request assistance 
  • regular account management and a special client-adaptation program (intro and optimization calls) 

These service components facilitate rapid deployment of the programmatic marketplace, and, as a result, quick achievement of payback and ROI. Proactive, value-added outreach helps to solve our customers’ pain points. On top of that we are always here to give you a hand in case your business scales fast and needs an additional servicing team. If you need to get quick access to the best ad tech professionals we will support your business by choosing and preparing stuff for you individually. Today it is also a part of our strategy as this added value turns SmartHub into the ultimately customer-oriented service. 

We deeply appreciate the TITAN Business Awards 2021 for recognizing our customer satisfaction strategy on the international scale. Being the Gold Winner in the Customer Service category is a strong motivation for the entire SmartHub team to proceed with our best customer success practices as we become better every day. 

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