by Roman Vrublivskyi
Over the past 10 years and throughout a global pandemic, Best in Biz Awards has seen applications from the best in global business. While 2022 continued to be a year of challenges for numerous industries, the winning entries ultimately showcased incredible innovation, resilience and growth.
Since 2011, Best in Biz Awards has made its mark as the only independent business awards program judged each year by a who’s who of prominent reporters and editors from top-tier publications from North America and around the world. Best in Biz Awards honors are conferred in two separate programs: North America and International, and in more than 100 categories, including company, team, executive, product, and CSR, media, PR and other categories.
SmartHub has been featured as a Silver Winner in the Customer Service Department of the Year Category in the Best in Biz Awards 2022 International.
Winners in the 10th annual program were determined based on scoring from an independent panel of judges hailing from a wide spectrum of top-tier publications and media outlets and representing a total of 15 countries from all continents. Each year, editors, writers and contributors to business, consumer, financial, trade and technology publications, as well as broadcast outlets and analyst firms, serve as judges in Best in Biz Awards. The program’s uniqueness stems, in part, from this unparalleled composition of its judging panels, enabling it to best leverage the judges’ objectivity, experience and unmatched expertise to determine award winners.
The jury of the Best in Biz Awards 2022 International evaluated strategies, proofs, and case studies of SmartHub programmatic marketplace that helped 100+ clients build their ad platforms on our white label technology. As a result, they recognized SmartHub`s customer service and success training team as a Silver Winner.
SmartHub team listens to listen to clients’ suggestions – and turns them into opportunities to maintain the highest standards for marketplace transparency, accountability and trust. With our platform, customers can leverage technology that enables the most rapid market entry, scaling, and continuing growth of their ad businesses.
Our team guides and supports each client throughout all stages of service delivery: from installation to suiting the platform to individual requirements and providing ongoing advice regarding business development. SmartHub’s account management team provides clients with: platform training, business analysis (including advice of top-performing SSP connections), platform optimization, immediate correspondence (including holidays – clients at SmartHub are not limited to certain hours of support), private communication (account managers communicate with clients via calls, private chats, and emails; no bots involved). These service components facilitate rapid deployment of the programmatic marketplace and, as a result, lead to the quick achievement of payback and ROI.
Being the Silver Winner in the Customer Service Department of the Year Category in the Best in Biz Awards 2022 International is a strong motivation and inspiration for the entire SmartHub team. We will proceed with our best customer success practices to fully satisfy the needs of each client and partner that we work with.
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