Posted on Sep 29, 2023

SmartHub Is a Finalist For The Engage Awards 2023

4 reviews

SmartHub became a finalist for the Engage Awards 2023 in the Best Customer Service Team nomination.

What Should You Know About the Engage Awards?

The Engage Awards is a prestigious British award created to acknowledge companies worldwide for their innovation and excellence in the realms of customer and employee engagement. This distinguished awards initiative places its emphasis on enhancing both customer and employee engagement. Here are some further insights into the Engage Awards:

  • 8th year of the Awards organizing
  • 22 categories
  • 21 judges

“The judges commented that the standard of this year’s entries is the highest yet, so becoming a finalist is testament more so than ever before to the work that you’ve done – you should be very proud!”

Engage Awards organizers

What About the Category Where SmartHub Became a Finalist?

Best Customer Service Team is the award dedicated to recognizing exceptional customer service teams that consistently provide superior customer experiences across all available channels. Submissions should encompass proof of the team’s collaborative efforts in delivering exceptional customer experiences, evidence of a deeply ingrained customer-centric approach, and demonstrable results in terms of customer satisfaction.

We, the SmartHub team, take great pride in our inclusion as finalists and our selection among a high competition. We are committed to continuing our dedication to best customer success practices, ensuring the complete satisfaction of every client and partner we collaborate with.

What Makes SmartHub The Leader In Customer Service?

We distinguish these two fundamental components of our success and differentiation on the ad tech market:

  • People: product managers, full development support, advertising operations, as well as a training support team, are experts in digital ad operations inside out. They provide comprehensive onboarding and ongoing assistance, consultations, and advice to help businesses reach their highest performances.
  • Technology: SmartHub boasts distinctive technological capabilities, including cross-connection media trading and a traffic throttling mechanism, enabling the efficient distribution of traffic based on demand. The intuitive navigation logic ensures that the platform operates with ease, seamlessness, and user-friendliness, catering to individuals with little to no technical or ad tech expertise.
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The list of unique functionalities that differentiate SmartHub:

  • Different QPS plans for platform scaling enable increasing the platform capacities without attracting developers and stopping the operation for technical reasons.
  • Ability to analyze and control traffic, payments, and overall performance.
  • Performance stats across ad formats, traffic types, traffic health, lowest and highest bids, and more.
  • The widest range of formats that are able to satisfy demand partners who buy desktop, in-app, mobile web, CTV medium ads and formats like banner, video, native, pop, push.
  • SmartHub technology has a strong server infrastructure located in USA East and USA West, APAC region, and Europe, that guarantees that ads are rendered instantly and are of impeccable quality.
  • Outstaffed employees are specifically selected and educated to suit the client’s business objectives.

White-label programmatic solutions by SmartHub are truly innovative as they facilitate a straightforward and cost-effective setup for ad tech businesses. In contrast to several other white-label tech providers that offer just the technology and minimal support, we have recognized that many enterprises venturing into this niche are doing so for the first time and require comprehensive guidance and extensive support.

To truly assess the full range of use cases offered by SmartHub solutions, explore our case studies.

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